London-based resident Annabelle Narey posted a negative review of a building firm on Mumsnet. She noted in her review that her ceiling fell down in an upstairs bedroom. The Guardian reports about what happened to her in the aftermath of posting that review. Building firm BuildTeam sent a letter to Mumsnet, which the site passed on to Narey. According to Narey, BuildTeam found Narey’s comment defamatory and untrue, and asked for the removal of the comment from the website. The original comment saw several other users also post similar grievances, though many of these users pulled their comments in response to the legal threats from BuildTeam. Narey wanted to keep hers up. Then things got even weirder, reports the Guardian. Narey says BuiltTeam staff visited her apartment, and instead of offering any apology, asked her to remove the comment. Mumsnet received a warning from Google: a takedown request under DMCA, alleging copyright infringement. This led Google to de-list the entire thread. From the report: No copyright infringement had occurred at all. At some point after Narey posted her comments on Mumsnet, someone had copied the entire text of one of her posts and pasted it, verbatim, to a spammy blog titled “Home Improvement Tips and Tricks”. The post, headlined “Buildteam interior designers” was backdated to September 14 2015, three months before Narey had written it. BuildTeam says it has no idea why Narey’s review was reposted, but that it had nothing to do with it.The Guardian deep dives into what is wrong with the copyright system, the issues Google faces in dealing with them, and the consequences many users are facing because of this.

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